Frequently Asked Questions

ClearMyInbox is a web app that helps you take control of your inbox. Connect your email account, and we'll scan it to find all your marketing and newsletter subscriptions. You can then unsubscribe from the ones you no longer want - individually or in bulk.

You connect an email account using secure OAuth or IMAP. We scan email headers and metadata first - the List-Unsubscribe header, sender address, subject line, and date. When a sender doesn't include a standard unsubscribe header, we parse the email body's HTML to extract the unsubscribe URL only. We then show you a list of senders with options to unsubscribe, delete emails, or keep them. We do not store email body content, train AI models on your data, or share email contents with third parties beyond the AI provider call described in our Privacy Policy.

We support a wide range of email providers:

• Gmail - via Google OAuth
• Outlook / Hotmail - via Microsoft OAuth
• Yahoo Mail - via IMAP with app password
• iCloud Mail - via IMAP with app password
• AOL Mail - via IMAP with app password
• Fastmail - via IMAP with app password
• Any IMAP-compatible provider - including ProtonMail (via Bridge), Zoho, GMX, and more

Yes! The Free plan gives you unlimited scans, 10 free auto-unsubscribes each month, and 1 email account. Paid plans - Casual, Professional, and Lifetime - unlock unlimited auto-unsubscribes, blocking, and more. See our pricing page for details.

Yes, and it is the half most people miss. A lot of marketing email comes from an opt-in box that was already ticked when you signed up or checked out, so you agreed without choosing to. Our free browser extension, Marketing Box Guard, unticks those boxes for you automatically. ClearMyInbox itself deals with the lists you are already on; the extension stops you joining new ones.

It is our free browser extension. It watches signup and checkout forms for marketing opt-in checkboxes that are already ticked and unticks them before you submit, while never touching Terms, age, privacy, or consent boxes. It runs entirely in your browser, needs no account, and has no paid tier. There is more detail on the extension page.

No. We scan email headers and metadata - sender address, subject line, date, and the List-Unsubscribe header - and parse email HTML only to extract unsubscribe URLs. We never store or share your email content. Learn more on our Security page.

Yes. OAuth tokens are stored in Azure Key Vault, IMAP passwords are encrypted with AES-256, and all communication uses HTTPS with TLS 1.2+. We host on Microsoft Azure in the EU. Read the full details on our Security & Data Practices page.

No. ClearMyInbox is funded by subscriptions, not advertising or data sales. We do not sell, share, or transfer your data to third parties. We comply with the Google API Services User Data Policy.

Yes, at any time. You can disconnect any email account from your dashboard. For Gmail and Outlook you can also revoke access directly from your Google or Microsoft account settings. For Yahoo and other IMAP providers, you can delete the app password from your provider's security settings. When you disconnect, all stored tokens and credentials for that account are permanently deleted.

• Unlimited scans
• 10 auto-unsubscribes per month
• Scan your whole mailbox, all time
• 1 email account

• Free - unlimited scans, 10 auto-unsubscribes a month, 1 email account.
• Casual - everything unlimited on 1 email account, plus scheduled scans, blocking, AI spam scoring, and analytics.
• Professional - everything in Casual across up to 5 email accounts.
• Lifetime - Professional forever with a single one-time payment.

The Lifetime plan gives you all Professional features forever with a single one-time payment. No recurring charges, no surprises. You get lifetime access to every Professional feature, including any future updates. See the current Lifetime price on the pricing page.

Yes. You can cancel your Casual or Professional subscription at any time from your account settings. Your access continues until the end of the current billing period - you won't lose access mid-month. Lifetime is a one-off payment, so there is nothing to cancel.

Yes. We offer a 14-day refund window from the date of purchase for both Pro subscriptions and Lifetime plans. Contact us at support@clearmyinbox.ai within 14 days for a full refund.

Our scan looks for the List-Unsubscribe header and common unsubscribe link patterns in email HTML. Some senders don't include standard unsubscribe links, or use non-standard methods. Try running a scan with a longer date range - the scan screen shows how far back your plan reaches. If a sender is missing, it likely doesn't include a machine-readable unsubscribe link.

Some senders take 24–48 hours to process unsubscribe requests. Others have broken or non-functional unsubscribe links. If you're still receiving emails after a few days, try the "open link" option to manually visit the sender's unsubscribe page. Unfortunately, we can't force a sender to honour their own unsubscribe link.

We verify every unsubscribe automatically by scanning the same sender 14 to 30 days after the unsubscribe is recorded. Until that verification runs, the sender shows as Pending on your dashboard. Once verified, the sender moves to one of three states: Successful (zero or near-zero emails after unsubscribe), Partial (50%+ reduction but still receiving some), or Failed (no meaningful drop). Most senders resolve at the 14-day mark; the rest are confirmed at 30 days.

Make sure you're using the correct email provider. For Gmail and Outlook, we use OAuth - just sign in with your email account. For other providers (Yahoo, iCloud, Fastmail, etc.), you'll need an app password - your regular password will not work. Check our provider setup guide for step-by-step instructions.